2018-10-30 Provide IT support for end users and work with other IT teams to resolve incidents and fulfill service requests; Lead the IT support team

IT Support Specialist and Team Lead (f/m)

Dienstort Wien, Wien Umgebung und Klosterneuburg Wien Niederösterreich Unternehmen IST Austria
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Beschäftigungsart Vollzeit Position Teamleitung Gehaltsangabe 3.063,00 € /brutto Jetzt per E-Mail bewerben

IT Support Specialist and Team Lead (f/m)

IST Austria am 05.11.2018 in Wien, Wien Umgebung und Klosterneuburg

Grow with us. Support excellent research.

IST Austria is a constantly growing international institute for conducting frontier research in the life, physical, and formal sciences, located in Klosterneuburg on the outskirts of Vienna. As employees of the administration and the Scientific Service Units, we strive to support IST Austria’s scientists in performing excellent research.

IT Support Specialist and Team Lead (f/m)


Are you ready to take responsibility for your customers and the members of your team? Do you have a strong technical background and experience providing IT Support for end-users? In this position, you will provide excellent IT support to our scientists together with a team of IT support specialists. For our diverse scientific research environment, your ability to analyze problems and propose multiple alternative solutions is important to address new challenges. Are you interested in how your future working place may look like? This video provides a bird's eye view of IST Austria.

  • Provide IT support for end users and work with other IT teams to resolve incidents and fulfill service requests
  • Lead the IT support team (currently 6 members) at IST Austria, which delivers technical support for Windows, Mac and Linux desktops and business software
  • Install, configure, troubleshoot, and resolve incidents related to computer hardware, software, web sites, VoIP equipment, and conference room equipment
  • Run our ticketing system (OTRS) based on ITIL processes, including a CMDB for IT asset management
  • Minimum of 3 years' experience in technical user support for Windows, Mac, and Linux desktop platforms
  • First experiences with team leadership/supervisory responsibilities, allocating resources and managing service levels
  • Exceptional customer service skills
  • ITIL v3 Foundation certification is a plus
  • Strong communication and interpersonal skills
  • A methodical and well-organised approach to work
  • Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience
  • Language Skills: English fluent
IST Austria
  • Offers challenging positions in a dynamic and growing organization
  • Supports learning and development
  • Provides flexible working times and numerous fringe benefits
  • Promotes an international and open culture
  • Supports an appreciative and respectful work environment
  • Values diversity and is committed to equality
  • Free Shuttlebus for employees (Departing from Heiligenstadt, travel time: about 22 min.)

To apply for this position send your application in one combined pdf (including CV, certificates and references) by e-mail to:

We offer a minimum salary of EUR 3,063 gross/month, with possible overpayment depending on education, qualification and work experience. IST Austria processes your personal data in accordance with the statutory data protection regulations. For more information including your rights as a data subject please refer to our data privacy statement:

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