Service & Support Lead

Dienstort Wien 2., Leopoldstadt Unternehmen SAP Österreich GmbH
Beschäftigungsart Vollzeit Position Teamleitung Gehaltsangabe k.A. /brutto Jetzt bewerben

Service & Support Lead

Location:  Vienna, 2, AT
Company: SAP

Requisition ID: 129501
Work Area: Consulting and Professional Services
Expected Travel: 0 - 80%
Career Status:  Professional
Employment Type: Regular Full Time



As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


  • demonstrate leadership – provide thought leadership, build successful engagement teams, and ensure the success of our client by aligning strategy with IT
  • be accountable for commercial targets – meet own P&L and revenue targets within the account; grow services revenue, drive solution adoption, and create opportunities in product sales, including custom development projects, 3rd party, and cloud solutions
  • deliver projects – lead engagements through to go live and beyond


  • drive customer satisfaction via successful outcomes
  • run end-to-end engagements within your area, from initial value proposition through to go live and adoption
  • develop a strong network into SAP, including executives in product development, services and support
  • create and position thought leadership material relevant to our client’s industry
  • build teams and professionally manage engagements by drawing on SAP’s broad consulting organization
  • contribute to strengthening current solutions and creating new ones
  • achieve trusted advisor status with our client and build the SAP brand
  • participation in SAP implementation projects


Functional Experiences

  • Experience in customer’s industries
  • Deep knowledge in one or more of the following areas: Supply Chain, Finance & Controlling, Manufacturing & Production, Marketing & Sales, Human Resources, Business Analytics, R&D Organizations
  • Demonstrated ability to sell and lead delivery of large engagements
  • Experienced in strategic thinking and conceptual design of complex projects & programs
  • Exposed to IT-related topics, including but not limited to: big data and analytics, in-memory computing, cloud, ERP, and specific functional solutions

Managerial Experience

  • Ideally had ownership of own P&L and revenue targets as part of consulting engagements
  • Successfully managed C-level client relationships and internal stakeholders
  • Lead virtual and project teams including delivery management
  • Developed, coached and mentored more junior colleagues


  • Excellent knowledge of German and English, both written and spoken
  • Good knowledge of current and future trends in industry and the impact on business strategies
  • Can speak business on an executive management level
  • Excellent knowledge of SAP Solution portfolio
  • Exemplary executive-level presentation and written/spoken communication skills


  • At least 10+ years professional work experience in a top-tier consulting or technology firm


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

Job Segment: ERP, Consulting, Cloud, Product Development, SAP, Technology, Research

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